FAQs

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 2-3 days production time for your order to ship out, average shipping times are 7-10 days.
Tracking numbers will be updated within 24 hours after your order has been SHIPPED. If you don't have a tracking number after 2 business please email us at sales@hautepressed.com.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money back guarantee, if the product is defective or damaged.  We will gladly exchange an item within 3 days of purchase for any item that is unopened/unaltered in its original packaging with proof of purchase, otherwise all sales are final. Please refer to our refund policy.


Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships.

I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at sales@hautepressed.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission. 

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-10 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make you beautiful! Please send us an email to sales@hautepressed.com and we will be happy to assist you in any way we can. Please allow 24 hours for a response.